Vodacom Loch Logan - pathetic service

Vodacom Loch Logan Bloemfontein is absolutely pathetic. I have been with vodacom all my life and have been taking out contracts/upgrades every 2 years. I have a very good credit record and never been in arrears with my bills. I skipped an upgrade last year due to Covid and now that I want to upgrade this year they have dropped my status and expecting me to pay an upfront payment of 35 000 on a phone. The lady said it’s possible that it’s due to me being in arrears. After checking she realised that was not the case. It’s because I decided not to upgrade last year, now I’m being punished.They logged a service request. After speaking to a consultant it was promised my p status has been lifted and I can go ahead and get the phone that I want, only to go in a second time, spending the entire day and coming to the front of the queue. My status has been lifted but I still have to pay an upfront payment of 9400. Another service request was logged and no change This is absolutely ridiculous! I am now cancelling my contract with vodacom and taking my business elsewhere where a good credit record actually matters and where you will find someone that will actually go the extra mile to help a customer.