SM
Shameema M
1 reviews | Active since Aug 2016
13 Dec 2019, 19:25
Vodacom Loadsheeding - Lame Excuse - NO NETWORK
Bad experience with the Vodafone MIFI - I am in my second month of the contract but have not been able to use my MIFI for the entire month (yet I was debited on time )- On raising a call I was told it was load shedding - how is it possible the for the entire month of December I am unable to connect because of load shedding surely thats not true - I am not sure why I am paying if I am unable to use the service promised to me -
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Vodacom's replyOfficial
15 Dec 2019, 11:39Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply15 Dec 2019, 11:39
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
SM
Shameema M's updateReviewer Update
15 Dec 2019, 21:11Now receiving a No Internet Connection - or cannot connect at all to the internet- Now Vodacom you cannot use your feeble excuse of loadshedding as there is no load shedding - Please tell me if I am not going to ever get a service then you should cancel it as it is I am not getting a service - I cannot continue to pay for something which I am not getting anything in return - Thus far in this month of December have only been able to use my devise for one day (on the 14th Dec) and no other day - Please donot tell me of it been carried to the next month as I need the data now and not next month . Its been over 48 hours since my call was raised and still no joy from VODACOM -I guess there service is non existent just as there 20GB that I am entitled to
SM
Shameema M's update15 Dec 2019, 21:11
Reviewer Update
Now receiving a No Internet Connection - or cannot connect at all to the internet- Now Vodacom you cannot use your feeble excuse of loadshedding as there is no load shedding - Please tell me if I am not going to ever get a service then you should cancel it as it is I am not getting a service - I cannot continue to pay for something which I am not getting anything in return - Thus far in this month of December have only been able to use my devise for one day (on the 14th Dec) and no other day - Please donot tell me of it been carried to the next month as I need the data now and not next month . Its been over 48 hours since my call was raised and still no joy from VODACOM -I guess there service is non existent just as there 20GB that I am entitled to