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Samkelisiwe M

1 reviews | Active since Feb 2024

12 Sept 2026, 19:51

Vodacom loading ****ming

I closed my contract with Vodacom I was told I must pay R486 which I did pay that was 31 May 2026 and the contract was cancelled on the 2nd of June but come month end they deducted R734 which I reversed because I didn't understand where is coming from I even communicated with them and asked them where is that amount coming they couldn't answer me yet they sent everything to credit score that I'm owing them yet one of their consultant sold me wrong product and I had to pay for three months without having access to internet and nothing was done by Vodacom

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Replies (3)
Vodacom
Vodacom's reply13 Sept 2026, 07:23
Official
Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team.

Best regards,

SM
Samkelisiwe M's update15 Sept 2026, 22:07
Reviewer Update
Vodacom acknowledged their mistake and promised to closed the case as the mistake was from their side and also promised to fix via credit bureau as they red flagged me.
Vodacom
Vodacom's reply16 Sept 2026, 13:04
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per our discussion, our records indicate that your query was escalated to the relevant department and the feedback below was provided.

Thank you for your request.

Kindly note that the updates have been submitted to the credit bureaus. Please allow 7 to 21 working days for the credit bureaus to update their records accordingly.Furthermore, the settlement letter has been sent to *** under reference number EC-29F8-1IQGOV.

We trust you will find the above in order.
Regards Consumer Website Team

Best regards,