VODACOM LOADING INCORRECT BILLING PLAN

WE ENTERED INTO AN AGREEMENT WITH VODACOM TO ACQUIRE 7 DATA PACKAGES ON A TOP UP LINE CONTRACT. THEY LOADED 6 CONTRACTS CORRECTLY WHICH IS BILLING ACCOURDINGLY IN LINE WITH OUR REQUEST BUT THE 7TH CONTRACT WAS LOADED INCORRECTLY AND HAS BEEN BILLING FOR THE LAST 15 MONTHS ON THE INCORRECT BILLING PLAN. THEY ADMITTED TO THE CONTRACT BEING LOADED INCORRECTLY BUT DOES NOT WANT TO REFUND FOR THE INCORRECT AMOUNT THAT WAS DEBITED MONTHLY. THE CRESTA VODACOM SHOP HAS BEEN RESPONSIBLE FOR THIS ERROR AND VODACOM HEAD OFFICE REPRESENTED BY THE PARTNER ACCOUNT MANAGER LUITHA TEESSEN DOES NOT SEE WHY THEY SHOULD REFUND FOR A CONTRACT THAT THEY AGREE WAS LOADED INCORRECTLY. ERROR WAS NOT PICKED UP DUE TO THE DEBIT ORDER RUNNING ON THE ACCOUNT AND THIS IS A BUSINESS ACCOUNT WITH NUMEROUS CONTRACTS.