PHdR
Professor Hans de Ridder
1 reviews | Active since Aug 2014
10 Mar 2020, 11:32
VODACOM LIVING UP TO THEIR POOR SERVICE
Been trying now for 3 days to cancel a contract with Vodacom that has expired in June last year. Phoned them yesteday and they promissed they will do it and confirm via e-mail. Nothing happened. This guy was more interested in updating the contract than cancelling it. Try to phone *** today. They keep on cutting me off. Try to phone the helpline 082 111. Cannot help me in Afrikaans. Second time I phoned a voice told me due to high volumes they cannot help me and cut me off. No reply to my e-mail. So what now?
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Replies (3)
Vodacom's replyOfficial
10 Mar 2020, 13:46 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply10 Mar 2020, 13:46
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
PHdR
Professor Hans de Ridder's updateReviewer Update
11 Mar 2020, 12:13OK, Yesterday Vodacom promissed that a consultant will make contact with me in due course to assist with my query. It is now another day further down the line and nothing happened. I have tried Vodacom Online Chat now. This is the message: Vodacom: Our Online consultants are all in chat sessions, visit help.vodacom.co.za or contact us on 082135 for assistance or continue holding for the first available agent.
PHdR
Professor Hans de Ridder's update11 Mar 2020, 12:13
Reviewer Update
OK, Yesterday Vodacom promissed that a consultant will make contact with me in due course to assist with my query. It is now another day further down the line and nothing happened. I have tried Vodacom Online Chat now. This is the message: Vodacom: Our Online consultants are all in chat sessions, visit help.vodacom.co.za or contact us on 082135 for assistance or continue holding for the first available agent.
PHdR
Professor Hans de Ridder's updateReviewer Update
11 Mar 2020, 12:26Finally somebody (I'm not going to mention names) chat to me on the Online Chat. All she did was to refer me back to the number *** I must phone. THIS DOES NOT WOR****!!!!!!!!!!! From there on she ignored me. I was basically chatting to myself. I'm telling you I am at the moment very very upset. I have currently 9 contracts with Vodacom and this is the service they have to offer. Been a client for many years and I'm at breaking point with them.
PHdR
Professor Hans de Ridder's update11 Mar 2020, 12:26
Reviewer Update
Finally somebody (I'm not going to mention names) chat to me on the Online Chat. All she did was to refer me back to the number *** I must phone. THIS DOES NOT WOR****!!!!!!!!!!! From there on she ignored me. I was basically chatting to myself. I'm telling you I am at the moment very very upset. I have currently 9 contracts with Vodacom and this is the service they have to offer. Been a client for many years and I'm at breaking point with them.