1 reviews | Active since Jul 2013
VODACOM - LIVING UP TO ITS PATHETIC SERVICE ONCE A
RECIEVED A CALL LAST THURS TO TAKE UP A NEW CONTRACT. SPOKE TO SALES PERSON (AZAAD) I ACCPETED THE TRANSACTION AND HE ASSURED ME THAT THE DEVICE WILL BE DELIVERED NEXT TUES. I CALLED 111 ON TUES AFTERNOON TO FIND OUT THE PROGRESS, TO MY SURPRISE THE AGENT SAYS THERE IS NO STOCK AND I HAVE TO WAIT UNTIL FURTHER COMMUNICATION. FRUSTRATED AND ANGRY AS I WAS I CANCELLED ORDER. ONLY TO GO ONLINE (MY VODACOM) THE DEVICE I WANTED SAYS STOCK AVAILABLE. I MADE SEVERAL CALLS TO VODACOM, MANAGERS UNABLE TO ASSIST ME. ADVICE GIVEN WAS TO FOLLOW THE PROCESS AGAIN. APPRENTLY THERE WAS MIS COMMUNICATION WITH VODACOM AND ITS SERVICE PROVIDER IN DURBAN. SURPRISING ENOUGH, NO ATTEMPT OM EITHER PARTIES TO COMPENSATE ME BY GETTING THE DEVICE QUICKER. I WAS JUST SAID TO FOLLOW THE PROCESS AGAIN, ITS SURPRISING YOUR COMPANY IS STILL RUNNING. JUST ABUNCH OF UNEDUCATED AND UNDER PAID EMPLOYEES WHO DONT GIVE A **** ABOUT THEIR **** COMPANY THEY WORK FOR. CATCH A WAKE UP VODACOM
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Thank you making us aware of your complaint
Please note that a consultant will make contact with you in due course to assist with your query.
Regards
Consumer Website Team
