Vodacom Live subscription that I never subscribed to

My Vodacom ref no: 1- ********** **********

I picked up a Subscription charge to something called Vodafone Live for May, June, July and August on my Vodacom statements for my number and my wife's. This has totalled R1417.90 over 4 months! I called 111 on the 18-07-2017 and the consultant guided me through some steps where I had to go to a vodafone webpage and open "My Account", "My Subscriptions", and it said "You have 0 active subscriptions", same on both phones. He then said that I would be refunded for these subscriptions.

I never heard anything and found no refund, so I called again and got a new ref no: ref: 1- ********** ********** . They told me that they can't do anything about it and that I need to contact Vodafone directly, and gave me two numbers for them: ********** 710 & ********** 328 - these numbers are either engaged all the time, or when it does ring it just goes through to an answering machine message. So I called 111 again on the 18-08-2017 and they confirmed that the subscriptions were removed/cancelled, but that they would look into the refund for me and will send me an SMS with the result. I received an SMS stating "The VLive subscription has been cancelled as requested. The service can only be activated via the handset, regrettably no refund would be applicable." I don't accept this as the first consultant said that I would be refunded. I would also understand if maybe one of our phones somehow signed up to this subscription, but not both our phones - my wife and I are extremely careful and are very aware of subscription traps so I find it highly unlikely that we both somehow would have subscribed to this **** both at the same time. I find it even more suspicious that this is a Vodacom subscription.

I called 111 back on the 23-08-2017 and they told me that I would not be getting a refund. I told the agent that I do not accept this as firstly, the first agent told me that I would be refunded (not might be, that I would), and secondly, that I never signed up or subscribed to this subscription on either of my phones. She said she would escalate this and they will notify me in 5 to 7 working days. This just seems to be going on and on and I am not getting any resolution to this problem. I am highly suspicious now of Vodacom and these extra charges and will NOT be renewing my contract at the end of September with them! I think this is a **** of Vodacom!