Vodacom live subscription

<p>Good day,</p> <p>I have tried to find out why my premium per month is suddenly higher than the agreed contract amount of R129 pm. At first customer care transferred me to billing, billing said they can see an additional invoice but customer care must help me. After numerous calls, they told me to cancel it via sms, which did not do anything, and after I phoned again, I was told to cancel it via *111# or *117#. When I do this I get the messagte "You are currently not subscribed to any services." The person at customer care told me that it will be cancelled, but this morning at 1am I received AGAIN a sms that said: "Your 3 pack subscription to Vodacom Music has been renewed." </p> <p>I need Vodacom to fix this TODAY please, AND reimburse me for the months that I paid in excess for stuff that I DID NOT subscribe to. I have screenshots taken on my phone of the subscriptions that DOES NOT EXIST.</p> <p> </p> <p>Please fix this.</p> <p> </p> <p>Thank you,</p> <p> </p> <p>Riana Muller</p> <p>cellnr ********** </p>