PW
Paul W

1 reviews | Active since Jan 2014

25 May 2018, 08:47

Vodacom Live *****ing my money

I am making a formal complaint against Vodacom for their Vodacom live service which started deducting a daily subscription from my account without my permission, notification or my knowledge. This is blatant theft and I am seeking other disgruntled Vodacom customers who will join me in laying a charge of theft against them. This kind of ***** and theft is not acceptable by any means. It is blatant and dishonest. I have never ever been on Vodacom Live, so the subscription they initiated is blatant theft. This must be stopped!!!!!

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Replies (2)
Vodacom
Vodacom's reply25 May 2018, 10:33
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply25 May 2018, 11:07
Official

Dear Customer,

Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any possible improvement areas in our organisation.

As per discussion, query has now been Resolved

Regards

Consumer Website Team(SA)