CM
Claire M

1 reviews | Active since Aug 2015

14 Nov 2017, 09:41

Vodacom live services

This month I have been billed over R400 for services I didnt willingly suscribe to. This is alot of money for me. All because of services that one accidentally click while on the web. And of course there is no way to block or prevent it from happening.

0
Replies (2)
Vodacom
Vodacom's reply14 Nov 2017, 10:41
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

Best regards,

Vodacom
Vodacom's reply16 Nov 2017, 15:26
Official

Dear Claire,

Thank you for your patience.

I've responded to you via SMS with feedback.

Please accept our apologies for any inconvenience caused.

You may review your rating on the Hellopeter website.

Regards,

Lucian

Best regards,