MP
Marinus P

1 reviews | Active since Apr 2011

01 Jun 2018, 14:59

Vodacom Live Service keep on billing

There was very high amounts added to my vodacom accounts the last couple of months for vodacom live. I went last month after I got that invoice and cleared all my vodacom live service. On my latest bill there is again R1300 vodacom live services added. How the hell can this be? For what was this? I did check my services and there is nothing.

Please explain this immediately???????????????

0
Replies (3)
Vodacom
Vodacom's reply01 Jun 2018, 15:03
Official

Dear Customer

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards

Vodacom Consumer Website Team

Vodacom
Vodacom's reply04 Jun 2018, 08:40
Official

Dear Customer,

Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.

As per discussion, query has now been Resolved

Regards

Consumer Website Team(SA)

MP
Marinus P's update11 Jun 2018, 12:39
Reviewer Update
I am still waiting on the refund to be processed onto my statement???