1 reviews | Active since Apr 2017

31 May 2017, 17:38

Vodacom live **** *******

<p>Was wondering why my bills where so high so I log on and check my statements , I see Vodafone live R300 then another R175 and I'm like *** is this. . the first call agent tells me iv subscribed to something but it's not Vodacom it's Internet pop up add and I'm like *** are you letting these things happen so she transfers me to solutions or something .. guess what Vodafone live is for R175 per month ... A freaking Internet webpage. .. are you kidding me. . so iv apparently signed up with no memory of this.. I'm sure there is no signature on this either .. and she logs complaint and I will be refunded.. so I take this is Vodacom robbing people. . as she did it no problem so how many customers are doing this and how many arent ? so if I didn't check and phone I would have never known so how many customers is this happening to? she can't tell me when I subscribed or how long and get this ... I can't unsubscribe only their back office can.. wow so I can subscribe without knowing about it but I can't unsubscribe , this is Blatant thievery on Vodacoms part! I want a full refund given to me and all my above questions answered ! I want to see what type of authentication they used to subscribe me to a service that costs more than my actual contract ! I want this done in quicker than 7 days ! and I will be sharing this to my personal Facebook page which is very interactive as well as twitter ! I would like every Vodacom customer to be aware of this **** ! SR Ref: 1- ********** 468</p>

0
Replies (3)
Vodacom
Vodacom's reply01 Jun 2017, 07:12
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

's update02 Jun 2017, 12:09
Reviewer Update

Still awaiting feedback from the ******** element of Vodacom. . are you seriously dragging your feet when you have the worst customer service. run ****s and then leave your clients hanging ! absolutely ridiculous, all you care about Is robbing your clients with your shady business ways , absolutely worst business in South Africa , cannot wait to leave this network! now I will be sharing this complaint due to your lack of any feedback besides a generic email! bunch of ********* Vodacom

's update06 Jun 2017, 12:36
Reviewer Update

Still waiting for feedback.... so quick to rob customers but absolutely no after sales service here. . bunch of sneaky ******