PD
Pranay D

1 reviews | Active since Jul 2019

15 Jul 2019, 13:20

Vodacom Live ****

After questioning why my prepaid airtime was getting depleted so quickly for the past few months I found that I was subscribed to some Vodacom Live content despite being completely unaware that this was the case. I had received no notification that I was subscribed at any stage, and I am not one to ever click on adverts or to subscribe to anything. Vodacom were deducting R10 a day from my airtime since January for "games". Being a prepaid customer there was no bill nor any links to any games to alert me to any subscriptions . I wonder how many other unsuspecting prepaid customers are being ****med like this by Vodacom. The cost of this since my "subscription" has been about R1800! If I don't get a quick response and a full refund I will be changing my network.

0
Replies (2)
Vodacom
Vodacom's reply15 Jul 2019, 15:35
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 

Best regards,

Vodacom
Vodacom's reply16 Jul 2019, 15:50
Official
 Dear Customer,  Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.  As per discussion, we have advised accordingly. Regards  Consumer Website Team 

Best regards,