1 reviews | Active since Feb 2018
VODACOM LIVE NOT SUBSCRIBED TO
BAD experience from vodacom. Received sms from vodacom on 4 January 2018 "thank you for subscribing for some sort of game". Since I did not subscribe to anything I immediately phoned vodacom 082 111 on 5 January 2018 to say I did not subscribe. I DONT WANT TO SUBSCRIBE and the guy at the call centre ASSURED me I am subscribed for NOTHING. Yesterday I receive my bill. My usual R900 bill was R1600. Total shock. I checked and on the bill there was a vodacom live amount of almost 600! I phoned today and low and behold I am subscribed to 4 things I have no clue what they are!!! My bill today is already R979.03 and it is only the 12th. I will NOT pay for something I do not want. I received a reference call and someone will phone me,but I will not pay will go to the ombudsman if have to but will not pay for something I never wanted, never subscribed to and did not use! This is unacceptable to ******* poor clients that can not afford it! I could have taken another cellphone contract with that amount for some bullss@t thing I get nothing for! UNHAPPY is not the word!
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
