DS
Deon S

1 reviews | Active since Feb 2018

12 Feb 2018, 18:11

VODACOM LIVE NOT SUBSCRIBED TO

BAD experience from vodacom. Received sms from vodacom on 4 January 2018 "thank you for subscribing for some sort of game". Since I did not subscribe to anything I immediately phoned vodacom 082 111 on 5 January 2018 to say I did not subscribe. I DONT WANT TO SUBSCRIBE and the guy at the call centre ASSURED me I am subscribed for NOTHING. Yesterday I receive my bill. My usual R900 bill was R1600. Total shock. I checked and on the bill there was a vodacom live amount of almost 600! I phoned today and low and behold I am subscribed to 4 things I have no clue what they are!!! My bill today is already R979.03 and it is only the 12th. I will NOT pay for something I do not want. I received a reference call and someone will phone me,but I will not pay will go to the ombudsman if have to but will not pay for something I never wanted, never subscribed to and did not use! This is unacceptable to ******* poor clients that can not afford it! I could have taken another cellphone contract with that amount for some bullss@t thing I get nothing for! UNHAPPY is not the word!

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Replies (1)
Vodacom
Vodacom's reply13 Feb 2018, 06:38
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team