1 reviews | Active since May 2017
Vodacom live issue disgusting
<p>Vodacom does not even deserve a star. I called customer service because there is something busy deducting my airtime. The agents said it is vodacom live but when we did go through to vodacom live it said I am not subscribed meaning no active account. Every single day I am losing 10ramds of airtime and yesterday alone it was 30rands. I sent more than 3emails as I cannot keep airtime because of th e vodacom live. They said a specialist will be in contact with me bit dololo phone call. On the 1st I had 350 bot 1gb data n 45rands sms bundles n thot will keep the airtime to make phone calls n guess what my time is going left right and Centre and nobody at vodacom really understands how frustrating this is. Vodacom makes profit out of us shame, I am up gatvoel with their service and to think I have a running contract with them n it hasn't passed a year. </p> <p>I guess since they cannot contact me it means they can't switch off their vodacom live, so vodacom what is really going on here and don't you dare tell me to go to vodacom branch cause I went n they told me to go to your main branch in midrand. Dnt u also dare tell me to sms stop all to 31050 cause I did that n got a message saying I have to active subscriptions n also don't you dare tell me to wait 48hours causebthat is the time I do not have. Dnt u dare also tell me an agent will contact me cause u can't solve my issue. What you can do is cancel my contact with u guys n off I fund another service provider who will gladly assist without me creating a hello Peter account and complain. I am disgusted</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Automated response really
Automated response really
