Vodacom Live is the WORST! Day light *******!

Item: Vodacom
Rating: 1
Author: Roxanne G

I went into Vodacom because I was recharging and my account would be empty within a day or so after not making any calls at all, I pulled a statement and was told it was "Vodacom Live" taking all my airtime, I never activated this and I don't know what it is but I unsubscribed from everything and the people at Vodacom helped me do this but yet my money is still being taken by Vodacom Live and they have said every time I recharge the subscriptions - which I never subscribed for - reactivate! This is actual ******* and I am furious!!!! I can't even put in airtime!!!

Helpful (0)

Replies (3)

Vodacom's replyOfficial

15 Jan 2019, 10:30

Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team

Vodacom's reply15 Jan 2019, 10:30

Official

Roxanne G's updateReviewer Update

15 Jan 2019, 11:54

Vodacom came back within an hour and fixed all the problems and reimbursed the airtime, I am very happy with this service from Marlon from Vodacom. Thanks for the help and for reimbursing me, much appreciated and I must comment on great customer service.

Roxanne G's update15 Jan 2019, 11:54

Reviewer Update

Vodacom's replyOfficial

15 Jan 2019, 11:58

Dear Roxy

Thank you for taking my call. As per our telephonic conversation, we have assisted in resolving your query. We apologize for the inconvenience and the service experienced.

Have a great day further

Vodacom Consumer Website Team

Vodacom's reply15 Jan 2019, 11:58

Official