WV
Willoughby V

1 reviews | Active since Nov 2009

10 Mar 2018, 11:34

Vodacom live ********** subscription

I’ve been a Vodacom client for the last 10 years. I’ve recently discovered I’m paying for a Vodacom live subscription, this mint R240 on my contract. I have never subscribed. Can you please cancel this ASAP. I’ve read multiple customers have this **********ly added to their bill and struggle for months to get it removed?! How does this happen and can you please provide me with details how, and when, and what services I made use off to accumulate an extra R240 on my already R1400 bill per month?! It’s ridiculous. Regards Dr W Vergottini

0
Replies (3)
Vodacom
Vodacom's reply11 Mar 2018, 11:21
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

WV
Willoughby V's update12 Mar 2018, 16:29
Reviewer Update
Hi. I am still awaiting feedback. Regards
WV
Willoughby V's update18 Mar 2018, 23:58
Reviewer Update
Thank you. Issue has been resolved.