1 reviews | Active since May 2014
Vodacom Live charges
<p>Today I went and checked my bill in detail after a while and I noticed Vodafone Life is charges. I then found out it was WASP charges. I have never ever subscribed to any WASP. I phoned customer care, and the lady kept on telling me, I did subscribe. The more I told her, that I do not even use the Vodacom app, the more she insists I must have done something. She tried telling me to go into the app to unsubscribe, but I told her I am not going to unsubscribe to something that I did not subscribe to in the first place. All in all, Vodacom are *******! They forcefully install their app on your phone and then they subscribe you to WASp services without your consent. And then they tell you, that they cannot remove these services!</p> <p>Can someone from Vodacom please block these services!!!!!!!</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Good Day
Kindly respond to the email that was sent to you for further assistance.
Regards
Dominic
Good Day
Kindly respond to the email that was sent to you for further assistance.
Regards
Dominic
