DA
Dale A

1 reviews | Active since May 2014

15 Jun 2017, 07:21

Vodacom Live charges

<p>Today I went and checked my bill in detail after a while and I noticed Vodafone Life is charges. I then found out it was WASP charges. I have never ever subscribed to any WASP. I phoned customer care, and the lady kept on telling me, I did subscribe. The more I told her, that I do not even use the Vodacom app, the more she insists I must have done something. She tried telling me to go into the app to unsubscribe, but I told her I am not going to unsubscribe to something that I did not subscribe to in the first place. All in all, Vodacom are *******! They forcefully install their app on your phone and then they subscribe you to WASp services without your consent. And then they tell you, that they cannot remove these services!</p> <p>Can someone from Vodacom please block these services!!!!!!!</p>

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Replies (2)
Vodacom
Vodacom's reply15 Jun 2017, 09:47
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply22 Jun 2017, 09:54
Official

Good Day

Kindly respond to the email that was sent to you for further assistance.

Regards

Dominic