1 reviews | Active since Jul 2017

30 Jul 2017, 17:09

Vodacom Live Billings

<p>I am sure that if you look through your records you will see the number of times I went to Forest Hill Vodacom and Vodaworld in Midrand concerning the issue of being billed for Vodacom Live. Even the tech support and consultants agreed that I don't have the Vodacom Live app nor any active wasps, so the only conclusion is that Vodacom is making money with a ghost service. I can't wait for this data contract to expire and leave vodacom.</p> <p>Charging me between R100 and R130 come on people.</p> <p> </p> <p>Account number: I ********** -1</p> <p> </p> <p>Kindly refund me my money for all the months of taking advantage of me.</p>

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Replies (3)
Vodacom
Vodacom's reply31 Jul 2017, 07:09
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply01 Aug 2017, 13:10
Official

Good Day

Kindly note that your query has now been resolved.

Regards

Dc

's update07 Aug 2017, 19:28
Reviewer Update

Thank you for calling me, however I will believe this only when month end comes and I am being debited correctly.

This has happened before to me, so seeing is believing.