1 reviews | Active since May 2018
Vodacom Live?
Hi I've just noticed that I've been billed for the Vodacom Live which I never ever agreed to. I've just spoken to an exceptionally helpful call centre agent who showed me how to unsubscribe from said service. What really irks me is that whilst they were super helpful in getting rid of the service, I fail to see why I should have to pay R279 for something I never agreed to register with in the first place.
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Hi Terrence
We are sorry to hear of the circumstances under which your email has reached us and we do apologise for the inconvenience caused.
Our records reflect that a refund request has been logged for you.
Kind Regards
DL
Best regards,
Hi Terrence
We are sorry to hear of the circumstances under which your email has reached us and we do apologise for the inconvenience caused.
Our records reflect that a refund request has been logged for you.
Kind Regards
DL
Best regards,