PP
PM P

1 reviews | Active since Nov 2009

03 Oct 2025, 08:27

Vodacom literally *****ing money from my account

Vodacom sold me an LTE data contract under false pretenses - there is no coverage for my area on their map. My internet access has been abysmal at best because of this, and I spent months trying to troubleshoot it at my end. They finally admitted this, supposedly cancelled my contract and took back the router. However, they are still billing me their exorbitant fees after removing my means to use their service.

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Replies (1)
Vodacom
Vodacom's reply03 Oct 2025, 10:14
Official
Dear Customer,

Thank you for bringing your complaint to our attention.

Please be advised that a consultant will be in touch with you shortly to assist with your query.

⚠️ Important Notice: Beware of phishing ****s. Vodacom will never contact you via WhatsApp to request your personal information.

Kind regards, 
Vodacom Consumer Website Team