VODACOM LISTS CLIENT ON ITC BUT HAVE NO INFO ABOUT CLIENT ACCOUNT

I have been listed on ITC for an outstanding account on ITC (Experian). With assistance from one of the Vodacom shops I have been trying to sort out this account. I wanted a statement from Vodacom which is showing the amount. Vodacom can not pick up any account in my name. Not even the legal department of Vodacom can find my account. How can Vodacom list my on ITC and then they dont find my details? I have been trying to sort this out since Septeber this year. I wrote emails to legal department and they do not even respond !! I want to clear my name to apply for finance but Vodacom blocks me!! This is absurd!! We also asked Vodacom to give me a clearance letter to say I do not owe anything but still no response.!!