sM
skhumbuzo M

1 reviews | Active since Aug 2019

03 Oct 2025, 01:45

Vodacom listed my monthly installments in my credit report as R23 507 thus impacting my affordability and getting my approved bond cancelled after 8 months of it being active

I'm so angry and frustrated with Vodacom, i had two accounts, one which is still active, and another one which was cancelled and a settlement amount of R23 507 was paid to settle the amount, only to find out it was not settled and they updated my credit report that i was overdue. That is after i had asked them why they would debit my account after i had settled. To make things worse, they incorrectly listed my installment as R23 507 in my credit report, which resulted in a Feb '25 bond application, i had been approved by standard bank to be cancelled after 8 months of it being active, as they mentioned i can no longer afford the bond, as my installment are now around R51K. When i checked, the increase is because of the incorrectly listed R23 507 as an installment in my credit report which is the same amount i paid to settle the account. to make things worse, the seller wants to charge me for damages, and now i have lost the property i was trying to buy, which i patiently waited for registration since Feb 2025.

0
Replies (2)
Vodacom
Vodacom's reply03 Oct 2025, 08:15
Official
Dear Customer,

Thank you for bringing your complaint to our attention.

Please be advised that a consultant will be in touch with you shortly to assist with your query.

⚠️ Important Notice: Beware of phishing ****s. Vodacom will never contact you via WhatsApp to request your personal information.

Kind regards, 
Vodacom Consumer Website Team

sM
skhumbuzo M's update04 Oct 2025, 05:47
Reviewer Update
I received a missed call, and they left a voice note, which said they tried to reach me, and they will call again later, but they didn't. I called back the number, reached Vodacom customer service, explained my situation, and asked to be transferred to Vodacom Hollopeter department, lady i spoke with told me she can't transfer me. Vodacom, can you please do the right thing and amend my installment on my credit report, there is no way its R23507, i was paying R1300 for the contract, and has been paid off. This has impacted me hugely because of your mistake and I'm struggling to convince the banks to review my loan because of your blunder. I just feel this companies are quick to report incorrectly on itc thus impacting black people's lives. What saddens me is that i have been with you for so many years, no issues with service, and i have taken multiple contracts, but what you have done, has ruined me.