1 reviews | Active since Aug 2019
Vodacom listed my monthly installments in my credit report as R23 507 thus impacting my affordability and getting my approved bond cancelled after 8 months of it being active
I'm so angry and frustrated with Vodacom, i had two accounts, one which is still active, and another one which was cancelled and a settlement amount of R23 507 was paid to settle the amount, only to find out it was not settled and they updated my credit report that i was overdue. That is after i had asked them why they would debit my account after i had settled. To make things worse, they incorrectly listed my installment as R23 507 in my credit report, which resulted in a Feb '25 bond application, i had been approved by standard bank to be cancelled after 8 months of it being active, as they mentioned i can no longer afford the bond, as my installment are now around R51K. When i checked, the increase is because of the incorrectly listed R23 507 as an installment in my credit report which is the same amount i paid to settle the account. to make things worse, the seller wants to charge me for damages, and now i have lost the property i was trying to buy, which i patiently waited for registration since Feb 2025.
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Vodacom Consumer Website Team
Thank you for bringing your complaint to our attention.
Please be advised that a consultant will be in touch with you shortly to assist with your query.
⚠️ Important Notice: Beware of phishing ****s. Vodacom will never contact you via WhatsApp to request your personal information.
Kind regards,
Vodacom Consumer Website Team
