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Thami L

1 reviews | Active since Aug 2010

03 Jun 2025, 09:47

Vodacom Lines not Activated

My lines with Vodacom were suspended, I called and they advised that the suspension is due to an outstanding amount. I paid the amount and they said the lines will be activated in 2-5 hours. But over 24 hours later the lines are still suspended. I'm unable to make calls or access data!

0
Replies (4)
Vodacom
Vodacom's reply03 Jun 2025, 10:02
Official
 Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team 

Best regards,

TL
Thami L's update03 Jun 2025, 10:10
Reviewer Update
What is due course? Could you please be specific.
TL
Thami L's update03 Jun 2025, 14:45
Reviewer Update
No one has called me, I was able to use a friends phone and the consultant advised that she was doing the activation of the services manually and that I must switch off the phone then switch on after 15 minutes. I've switched on after 30 minutes still nothing and I've received text indicating that the service ticket has been closed yet no service on my end. I'm frustrated because I'm travelling and unable to make calls! Unacceptable service!!!
Vodacom
Vodacom's reply03 Jun 2025, 15:37
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per the discussion, you have confirmed that you can now make calls. Regards Consumer Website Team

Best regards,