GM
GCINA M

1 reviews | Active since Mar 2010

30 Apr 2019, 15:27

Vodacom line reinstatement

today at 08h00 I called Vodacom after having made a payment on 25-04-2019 to reinstate my line and I was told it will take 2hours. after 2 hours I called again only to be told it will be reinstated after 4 hours from 08h00 which never did. at 14h00 I called again and kept being put through until I spoke to Amanda who told me my line will be reinstated after 5 hours. this is frustrating because at 17h00 they will be closing and telling me tomorrow is a holiday, they don't work. I am traveling and it will be impossible to be on the road without access to my phone. I need intervention before end of business today. I asked to speak to the supervisor and told they were in a meeting and can only call me back 14h30 and the time now is 15h25 still no call. the number is question ********** 268

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Replies (2)
Vodacom
Vodacom's reply30 Apr 2019, 15:58
Official
 Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team 
Vodacom
Vodacom's reply30 Apr 2019, 17:07
Official
 Dear Gcina 

Thank you for taking my call. As per our telephonic conversation, we have assisted in resolving your query. We apologize for the inconvenience and the service experienced. 

Have a great day further. 

Vodacom Consumer Website Team