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Adriaan D

1 reviews | Active since Sept 2018

19 Sept 2018, 15:59

Vodacom likes to F*** you around

Okay so I'm going to try and keep this as short as possible but, I went to a Vodacom store in Brackenfell Hyper (it was the closest one to me) to get my very first cell phone contract. After applying for a nice sounding contract for around R800 p/m I, signing all the papers and being told it's been accepted. I was then told my phone should be there on Wednesday, this was on a Sunday. After waiting the entire Wednesday for an SMS I still heard nothing. I went in where I was then told that it takes 3 to 4 business days for the phone to arrive. I then waited another day in which I was told there was an issue with stock and that it should be there on Monday. Monday came and the same thing, Still no information and another stock issue. I kept following up by calling that entire week where employees promised me they would call a little later. Friday came and I gave another call, now keep in mind I was asking every time I called and went in if I was accepted and everyone told me that I was, where the employee then told me over the phone that I was sadly not accepted for this contract as my credit score was too low.

This has been the worst experience with any form of service provider to date and I've been with Telkom before.

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Replies (3)
Vodacom
Vodacom's reply19 Sept 2018, 16:04
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Vodacom
Vodacom's reply21 Sept 2018, 09:48
Official

Dear Customer,

Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.

As per discussion, feedback has been provided and the case is now closed.

Regards
Vodacom Consumer Website Team

Vodacom
Vodacom's reply21 Sept 2018, 09:50
Official

Dear Customer,

Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.

As per discussion, feedback has been provided and the case is now closed.

Regards
Vodacom Consumer Website Team