1 reviews | Active since May 2017
Vodacom likes to Double-Dip
<p>Vodacom came out with a special on a 3Gb data bundle valid for 3 months. I went to a Vodacom outlet and they elected to take up the offer using my cell phone. Infortunately, Vodacom gave me 6Gb at double the price. I have no use for such a parge amount of data on my phone as I have a separate contract with Vodacom for data on my other devices.</p> <p>I went back to the outlet and I contacted Vodacom directly, but they just cannot reverse the second 3Gb bundle.</p> <p>Vodacom's call centre is useless and does not attend to the mistake. </p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer
The Data Division has processed a credit for the overcharge on your Vodacom account on 7 May. We apologise for the inconvenience caused.
Regards
RoderiqueLategan
Dear Customer
The Data Division has processed a credit for the overcharge on your Vodacom account on 7 May. We apologise for the inconvenience caused.
Regards
RoderiqueLategan
