JV
Johann V

1 reviews | Active since May 2017

10 May 2017, 15:38

Vodacom likes to Double-Dip

<p>Vodacom came out with a special on a 3Gb data bundle valid for 3 months. I went to a Vodacom outlet and they elected to take up the offer using my cell phone. Infortunately, Vodacom gave me 6Gb at double the price. I have no use for such a parge amount of data on my phone as I have a separate contract with Vodacom for data on my other devices.</p> <p>I went back to the outlet and I contacted Vodacom directly, but they just cannot reverse the second 3Gb bundle.</p> <p>Vodacom's call centre is useless and does not attend to the mistake. </p>

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Replies (2)
Vodacom
Vodacom's reply11 May 2017, 07:21
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply11 May 2017, 10:56
Official

Dear Customer

The Data Division has processed a credit for the overcharge on your Vodacom account on 7 May. We apologise for the inconvenience caused.

Regards

RoderiqueLategan