Vodacom like a government department these days

The service at Vodacom is very bad , have always been a loyal Vodacom customer but i have moved all my business elsewhere due to bad service, it feels like dealing with a government department when dealing with Vodacom....very bad. I am trying to have firbre setup at my place , i have tried all other service providers but im told Vodacom own the infrastructure and are not prepared to share with other service providers... I have reached out to Viacom to set it up since i dint have any other choice....its the second time in 8 months that I am trying to get help from Vodacom...to this day I dont have any fibre ...I wish yku cold just open up the infrastructure so that other willing service providers can help us without having to write on hellopeter...