NR
Nicholas R

1 reviews | Active since Mar 2015

26 Mar 2015, 16:13

Vodacom lifts prices for customers

I entered into a contract with Vodacom this month and I am yet to pay my first monthly subscription. I entered into a Smart M contract with a charge of R299 per month. This morning I received an e-mail from Vodacom stating that they will be increasing prices on my contract to R319 per month as from the first of May.<br> <br> I am absolutely appalled that Vodacom has taken advantage of the consumer in this manner. Effectively Vodacom sold me a contract within the last 3 weeks at a lower price knowing full well that they were going to be increasing prices. <br> <br> I am further appalled that I was not notified on entering into the contract that it was likely that Vodacom would be increasing prices before my first subscription has been paid, hence they have retrospectively notified customers after selling contracts.<br> <br> I called the call centre to follow up on this, the response was \ I am sorry for the inconvenience

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Replies (1)
Vodacom
Vodacom's reply27 Mar 2015, 12:01
Official
Hello Nick Rollins,

Your concerns have been noted.

We will contact you shortly regarding this matter.

Regards,

Vodacom Consumer Website Team