GN
Gladys N
1 reviews | Active since Aug 2021
03 Aug 2021, 17:39
Vodacom -Lifescycle Management
I received a call from vodacom and they offered me a phone contract and I realized that I don't like the phone and I reversed or canceled the order on the 1st of August but even today they haven't canceled the order and I am unable to buy the phone that I want.
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Replies (2)
Vodacom's replyOfficial
04 Aug 2021, 07:06 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply04 Aug 2021, 07:06
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
04 Aug 2021, 11:11Dear Gladys Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. The order will be cancelled once the shipment has been returned to the warehouse. Regards Vodacom Consumer Website Team
Best regards,
Vodacom's reply04 Aug 2021, 11:11
Official
Dear Gladys Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. The order will be cancelled once the shipment has been returned to the warehouse. Regards Vodacom Consumer Website Team
Best regards,