Vodacom life policy

Hi my name is Monica MTHETHWA I wonder if u can help me I got a compliant here I have joined the life policy to Vodacom life insurance in May 2016 so in 2017 June I have lost my job so I have been trying so hard to pay this policy so am doing a little business then I got the money late and when they go to my account on the 28the of November they did n't find anything and they send massage telling me to pay before the 18the of December to avoid the cancellation then on the 5rd I went to the bank to put money in my account and I responded into their massage saying they must debit money right now in my account so I waited thinking that the money is on their side so on the 19the they send me a massage saying the policy was cancelled so I fone there and spoke to several ladies trying to explain no one wanted to listen to me they said they won't reinstate the policy for me so pls help me to get my policy back I am single mum I have lost lots of things pls help me not to lose this one too I have 3 kids I can't loose this policy