Vodacom LIFE is a *******

I joined vodacom life in October 2024, in June this year i called vodacom life and i was told my life policy was never activated, i demanded a refund and was told they have to escalate this to vodacom accounts. in this time i was told not to pay the life policy portion which resulted in my line being cut for non payment.

then i was told to pay the arrears amount in August 2025, which i did and i was assured the funeral policy will be taken off my September statement. its still reflecting on my september statement, i paid the full bill yesterday and call vodacom life again,

today they called me back saying the life policy will be refunded to my invoice.

i checked on the app and i was refunded R11.23, i paid this NON ACTIVE POLICY FOR 11 MONTHS and i was refunded R11.23.

can someone other than someone working under supervision PLEASE explain this to me.

R337.00 X 11 MONTHS GIVES ME R3707.00 NOT R11.23