PP
Prishern P
1 reviews | Active since Jul 2016
27 Aug 2020, 13:17
VODACOM LIFE INSURANCE POORS SERVICE
we recently lost a loved one and had processed all the neccesary documents as he was insured with vodacom life.The person handling the claim refuses to reply to our emails after promising and update on it.Well 48 hour payout blah blah blah Claim was submitted over a month ago.They have taken two debit orders prior to claim which i will also like refunded.Poor customer service I live abroad so communication shall be done via email.i will provide my number via email.I have attached my brothers contact number.
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Replies (3)
Vodacom's replyOfficial
27 Aug 2020, 13:58Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply27 Aug 2020, 13:58
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
PP
Prishern P's updateReviewer Update
28 Aug 2020, 07:49I await your contact as promised or us this your line to everyone on this platform
PP
Prishern P's update28 Aug 2020, 07:49
Reviewer Update
I await your contact as promised or us this your line to everyone on this platform
PP
Prishern P's updateReviewer Update
31 Aug 2020, 09:55I'm awaiting for your response can u please excalate this
PP
Prishern P's update31 Aug 2020, 09:55
Reviewer Update
I'm awaiting for your response can u please excalate this