1 reviews | Active since Mar 2010
Vodacom LIES...AGAIN!
My contract was on Red flexi 410 for R356.52 pm. I got my last statement in October 2022. Then I receive no statements until receiving one in January 2023. Suddenly contract was changed from flexi 410 to flexi 510 for amount of R495.65 pm. Somewhere I got a call from Vodacom and the sales lady told me I could change my contract at NO EXTRA COST and get MORE airtime. I asked her MULTIPLE times if my contract premium would change whereas she ensured me it would not. This is NOT the first time Vodacom has blatantly **** to me and several other people I have spoken to. I would appreciate a call from someone in management to set this right as I have NOT been informed correctly and should nothing be done I will take this matter to TCF as this is NOT in line with TCF.
Best regards,
Best regards,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Please note that we escalated your query to our sales team for further assistance. Kindly allow our team to investigate and provide feedback.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Best regards,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Please note that we escalated your query to our sales team for further assistance. Kindly allow our team to investigate and provide feedback.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Best regards,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Please note that we escalated your query to our sales team for further assistance. Based on the feedback provided, our team made contact with you and assisted with your query.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Best regards,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Please note that we escalated your query to our sales team for further assistance. Based on the feedback provided, our team made contact with you and assisted with your query.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Best regards,