NT
Naomi T

1 reviews | Active since Jul 2020

03 May 2023, 14:19

Vodacom lies to tie you to a new contract

For a second time I had a Vodacom consultant phone me, and tell me that my current plan is no longer viable and that I have to take a new plan. Every time I was told that I will pay the same amount or less. I end up getting my invoice and my costs have literally doubled. The worst, ********* service.

Vodacom keep you consultants accountable and stop phoning me for upgrades.

0
Replies (1)
Vodacom
Vodacom's reply04 May 2023, 07:04
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team