NT
Naomi T
1 reviews | Active since Jul 2020
03 May 2023, 14:19
Vodacom lies to tie you to a new contract
For a second time I had a Vodacom consultant phone me, and tell me that my current plan is no longer viable and that I have to take a new plan. Every time I was told that I will pay the same amount or less. I end up getting my invoice and my costs have literally doubled. The worst, ********* service.
Vodacom keep you consultants accountable and stop phoning me for upgrades.
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Replies (1)Vodacom's replyOfficial
04 May 2023, 07:04Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply04 May 2023, 07:04
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
