Vodacom lies to secure sales, forgets about you when they have it.

It makes me extremely sad that I am not able to give a zero or negative number of stars.

My story starts in February when I was falsely advertised and **** to that fiber will take 2-3 weeks to be installed. With my address submitted, the sales agent **** and said it would take 2-3 weeks, instead of doing the right thing and telling me my complex does not have the necessary infrastructure needed for me to get fiber. 2 weeks after signing the papers, I had to phone them to get a progress update, and to my shock was told that I was not able to get Fiber. -> False advertising/blatant lies to secure a sale.

Fast forward 4 months (the time I had to wait for infrastructure and paperwork on the complex and Vodacom side to be finalised), we were informed that scheduling and installation can now take place. I phone Vodacom to log a request for someone to phone me to schedule an installation, yet no feedback. And no calls to schedule. I had to wait 6 working days for feedback, before I PHONED THEM back. I emailed our vcontractor, another sales agent, everything and NOT A SINGLE WORD FROM VODACOM.

Since our complex is now ready for fiber to be installed for a week and a half, Vodacom is halfway in the 2-3weeks period. Get intouch with me to schedule that an installation that will be before end of next week, as I have included the fact that we are out of the country just as your time runs out.

At the moment there is 2 bakkies outside, installing fiber at different neighbors, yet I haven't even gotten a simple call from you guys.

SR 180 ********** 11 SO 180 ********** 60