VODACOM LIES TO JUSTIFY THEIR DISCONNECTION AFTER AGREEMENT REACHED

I honestly find it very difficult to deal with you, yesterday I called subscriber collections to make an arrangement to pay off the arrear amount. After 9 last night the lines was disconnected, after the arrangement was put in place. Now even though there is an arrangement in place vodacom disconnected the lines, but have yesterday accepted the suggested agreement to get the account up to date again. And now the disconnection cannot be undone, because according to them it was off before agreement arranged. BUT that is incorrect because wouldn't I know if my line has been disconnected......this after I so nicely restored my account with vodacom. Back to square one and no accommodation for a customer in situation.