Vodacom lies to get you to buy their services and play delay tactics when you want it cancelled so that they can continue taking money from you!

Vodacom informed me three weeks ago that they had completed their investigation and the results were in my favor. They found out that I was indeed **** to when I bought the WIFI new router over the phone. I received a reference number (RCO228528) to confirm that the contract was cancelled (another lie).

The contract is still in force and I can see it on my app. They way they disgust me, they offered me to take the WIFI even after I made it very clear that the reason why I cant keep the router is because I cannot afford it. To make matters even more worse, they continued to debit my account for the third time. They have now taken a total of R1500 for the WIFI router that I have never used.

They are back to playing games or delay tactics; I have called to request for a refund and for the router to be collected. They haven't cancelled it and they haven't collected the router. They will expect me to call a million times before this matter is resolved.

I wonder for how long they are going to debit my account for and I also wonder what it is that I have to do to clear this WIFI router from my account/ records. Their service is disgusting and their call center agents are not customer oriented!!!!!!!