Vodacom lies to get out of replacing phone

Vodacom, are ***** and cheats - and I rarely use those words on public forums. After waiting 3 days for them to collect and have my two day old phone 'assessed' by a 'qualified technician' after it shut down and refused to restart, they called us today to say it would not be replaced as I had inserted the SIM card incorrectly. What?!?! Then explain to me how I made phone calls and sent messages whilst it was working??? They received the broken phone with the SIM card still in - it refused to come out when we returned it! So they've SEEN it was in correctly! Another false claim they made to us was that I didn't charge the phone. Another lie! Why then, did it say 80% battery when it lost the plot, made a random phonecall (which I have proof of) and shut down? <br> <br> Either Vodacom's technician is ***********, or a ****. Neither of which is acceptable!!!<br> <br> To add to this disgusting service is that they now have my SIM!!! So I can't even use a spare phone in the interim! <br> <br> I have been with Vodacom my whole life and have always recommended them to friends and family. No longer! I am seriously looking into moving service providers but Vodacom has already taken my money!!!<br>