BP
Bennie P

1 reviews | Active since Aug 2016

20 Jun 2018, 10:36

Vodacom lies to customers

I was due for an upgrade at the start of June. I contacted the Upgrades department and then Chose the Huawei P20 Lite. I asked the call operator whether there was stock on hand and she said yes (as i would then rather just go to a shop and upgrade there). So she told me within the next 3-5 days i will get my phone. This was 4 June. That same week the friday i called and asked where is the phone? and was told that they were out of stock. Shocked and suprised by this i asked but why did they lie to me???? I was transferred to numerous people with everybody saying something different.

Any case they said they would get stock in the monday and i will get my phone the next week. Guess what, same story the next week.

So now i called them on the 19th of June and they are still telling me there is no stock, almost 3 weeks after their first lie???

Why lie to your customers? why not tell them sir there is no stock not sure when we are getting stock etc etc. But hey Money talks when you want to make a sale!!!!

0
Replies (4)
Vodacom
Vodacom's reply20 Jun 2018, 11:45
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

BP
Bennie P's update21 Jun 2018, 08:48
Reviewer Update
Still waiting...............
Vodacom
Vodacom's reply21 Jun 2018, 12:53
Official

Good Day

Kindly note that your enquiry has now been completed.

Regards

Dominic

BP
Bennie P's update21 Jun 2018, 13:05
Reviewer Update
I just want to say thank you very much for sorting this out for me. and that i can get my phone today!! Thanks