Vodacom lies, theft and *****

I have been trying to cancel an account for six months now. I have emails, voice recordings and a social media train of all my communications with them, all of which clearly states my wish to close this account.

They confirmed via their social media team that my account was cancelled, only for me to notice them taking money from my account.

Upon contacting them, they confirmed that the account was not cancelled and I expressed my wish very clearly that it must be cancelled and my monies refunded.

I received a cancellation reference number from their representatives on the 21st April 2021 with promises of cancellation and refunds, and yet again today they take money from my cheque account. I am now opening a ***** case against them.

I complained about Vodacom in the past here about this issue and this is what they do: Regardless of what they say on this forum they will not contact you. They lie about contacting you and never do it. Regardless of what they confirm about cancellations, they will go ahead and take money from your account again.

I am disgusted in myself that I ever did business with them.