Vodacom Lies Theft and Deception

I went to Vodacom Eldridge Centre to change my Vodacom package (downgrade) as I don’t need a new phone. I was advised by the consultant (idiot) that my best option would be a Smart Top up which would be effective 1 November. My existing package still had 14,5GB data, 1000 minutes airtime and 950 SMS. When I enquired about the change affecting my existing balances/credits I was informed (in front of a witness) that I would not lose anything as that’s *******.( I only discovered later that the lady consultant **** to me)All existing balances would remain. On the 31st October I noticed that all of my balances had been deleted. I had no airtime no date etc. I called Vodacom and they raised a Reference Dear Vodacom Customer. Your service ticket with reference number, A8-RRLE-451OR has been assigned to a support specialist for assistance. They temporarily gave me some airtime and data. The following day I was credited with my new package however all of my old credit had been deleted. I called Vodacom again and asked whether I should go to the shop and they said no they were escalating the matter internally. It’s been 2 weeks now and despite numerous calls and a new reference number A2-FQW4-1WJUE. My latest call this morning I was told that I must go to the store however they can not assist. In other words Tough Luc****! What the Heck Vodacom. That’s just *****ing