1 reviews | Active since May 2012
Vodacom Lies & *****s
<p>Vodacom are the biggest ************ when it comes to mobile packages that I have come ascross so far!!! I changed my package to a cheaper package with less minutes. As far as I was concerned, the only change was that I would be paying less, getting less minutes of course(no problem with that) and a carry over for one month only(again.. no problem with that either). From my recolection, the sales person in PE explained the package(RED Advantage) worked like my old one.. i.e. I get 400min per month.. month one gets carried over to month two.. AND then the month ones minutes get used FIRST before they start using my month 2.. THIS WAS NOT THE CASE!!!.. However, I only found this out some time later!! So, I looked for another package.. THIS TIME.. I PHONED THE HELP CENTRE, ASKED IF THE CALL WAS BEING RECORDED.. got the affirmative.. ASKED A NUMBER OF TIMES IF THE PACKAGE WORKED LIKE THIS - I get my minutes for month 1.. at the end of month 1 the left over minutes get carried over to month 2.. before my new minutes for month 2 get used.. the left over minutes for month 1 will get used.. I WAS TOLD BY THE CONSULTANT THAT THIS WAS CORRECT!! BUT.. as you can believe.. ther ****** ****>> AGAIN!!!!!!!!!!!.. At the end of August when I received my new minutes for September.. they started to be used straight away!!!.. Of course.. I phoned VODACOM.. to be told.. their packages dont work that way.. I have given the refrence number so they could go and listen to the recording.. THAT WAS A WEEK AGO!! THE ******(VODACOM!!!) ARE PROBERBLY HOPING I WILL JUST LEAVE IT ALONE!! TO EVERYBODY OUT THERE>>>< DONT BELIEVE A WORD THE ****** VODACOM TELL YOU!!! DOUBLE CHECK EVEYTHING!!!! THE ARE LIERS AND C HEATS!!!</p>
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Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Dear Morne
Kindly be advised that feedback has been sent to you via email.
Regards,
RJ
Dear Morne
Kindly be advised that feedback has been sent to you via email.
Regards,
RJ
Dear whoever you are..
Like expected.. VODACOM are weaselling out of this… I truly didn’t expect anything more..
If I was you.. I would rather fire my entire call centre staff.. all the VODACOM outlets etc. as the information they spew is false.. probably handed to them by the greedy board of directors of that place.. I ASKED YOUR CONSULTANT HOW THE SYSTEM WORKED>> LISTEN TO THE BLIKING RECORDING>> I TOOK IT ON FACE VALUE THAT WHAT I WAS BEING TOLD.. OVER A RECORDED CONVERSATION COULD BE TAKEN AS THE TRUTH.. BUT>> LIKE ANY LARGE “DON’T GIVE A DAM ABOUT THE PEOPLE” YOU TELL ME TO GO READ THE “SMALL PRINT”.. TYPICAL!!!!!
There used to be a time when business was done ethically.. thanks to companies like VODACOM.. that is no longer the case!!!!
Thank you for NOTHING!!!!
Dear whoever you are..
Like expected.. VODACOM are weaselling out of this… I truly didn’t expect anything more..
If I was you.. I would rather fire my entire call centre staff.. all the VODACOM outlets etc. as the information they spew is false.. probably handed to them by the greedy board of directors of that place.. I ASKED YOUR CONSULTANT HOW THE SYSTEM WORKED>> LISTEN TO THE BLIKING RECORDING>> I TOOK IT ON FACE VALUE THAT WHAT I WAS BEING TOLD.. OVER A RECORDED CONVERSATION COULD BE TAKEN AS THE TRUTH.. BUT>> LIKE ANY LARGE “DON’T GIVE A DAM ABOUT THE PEOPLE” YOU TELL ME TO GO READ THE “SMALL PRINT”.. TYPICAL!!!!!
There used to be a time when business was done ethically.. thanks to companies like VODACOM.. that is no longer the case!!!!
Thank you for NOTHING!!!!
