VODACOM LIES LIES LIES.... ****ED OFF CUSTOMER IMER

On the 11th November @ 12:00pm I called vodacom accounts department to cancel my account with Phiwe who gave me a cancelation # and said that it will take 24 - 48 hours for cancelation.

Today the 15th Nov @ 11:33 I called to follow up on my cancelation (as per voice prompt for accounts pls press 4) which I did and came through to Sikele, (only to find out that he is in customer care and not accounts and that I must dial again) he said that it takes a calendar month to cancel my account and that information I was given was incorrect (Phiwe). SO I DISCONNECTED AND DIALED AGAIN.

WHEN I ASKED FOR A REFERENCE # FOR THIS SPECIFIC CALL I WAS TOLD THAT THERE ISN'T ONE, ONLY IF IT'S FOR A SERVICE REQUEST.

SO WHICH ONE OF THE 2 PEOPLE ARE LYING?

WHICH I DID, AGAIN I ENTERED NUMBER 4 FOR ACCOUNTS AND GOT THROUGH TO CUSTOMER CARE, NIKKI, I TOLD HER I WANTED ACCOUNTS AS I WANT TO KNOW ABOUT MY CANCELLATION, DUE TO THE FACT THE VODACOM TO DATE STILL HASN'T FIXED MY REQUEST.....

SHE ASKED FOR MY SERVICE REQUEST # WHICH I GAVE HER AND SHE ASKED ME TO HOLD, I TOLD HER SHE CAN CALL ME BACK AS I HAVE WASTED ENOUGH MONEY ON CALLS AND DATA . SHE ASKED FOR MY NUMBER WHICH I GAVE AND CONFIRMED WITH HER SHE SAID SHE WILL CALL ME BACK IN 5 MINS... THAT WAS @ 11:55

IT'S NOW 12:12......