Vodacom Lies
Called Vodacom yesterday 6 times. On all 5 occasions I was eventually dc as they were experiencing high call volumes. On the sixth I opted for someone to call me back. One day later ... I am still waiting to cancel my contract.
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Replies (5)
Vodacom's replyOfficial
04 Jan 2020, 11:55Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply04 Jan 2020, 11:55
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
's updateReviewer Update
07 Jan 2020, 13:32Hello Vodacom ... it’s not gone 2 days .. are you that busy that I still don’t get a callback??? Do you not feel that this is another failure In the service you provide?
's update07 Jan 2020, 13:32
Reviewer Update
Hello Vodacom ... it’s not gone 2 days .. are you that busy that I still don’t get a callback??? Do you not feel that this is another failure In the service you provide?
's updateReviewer Update
08 Jan 2020, 04:32Vodacom just debited my account with the wrong amount again.
No invoice emailed to me.
I am unable to cancel or port my number as I cannot get through and as a test of their pathetic customer service levels I am still waiting for someone to call me back seeing that they have high call volumes.
I want the whole wide world to read about how bad the service levels are.
Your query has been escalated to one of our Solution Experts. Your ref number is: ***
No invoice emailed to me.
I am unable to cancel or port my number as I cannot get through and as a test of their pathetic customer service levels I am still waiting for someone to call me back seeing that they have high call volumes.
I want the whole wide world to read about how bad the service levels are.
Your query has been escalated to one of our Solution Experts. Your ref number is: ***
's update08 Jan 2020, 04:32
Reviewer Update
Vodacom just debited my account with the wrong amount again.
No invoice emailed to me.
I am unable to cancel or port my number as I cannot get through and as a test of their pathetic customer service levels I am still waiting for someone to call me back seeing that they have high call volumes.
I want the whole wide world to read about how bad the service levels are.
Your query has been escalated to one of our Solution Experts. Your ref number is: ***
No invoice emailed to me.
I am unable to cancel or port my number as I cannot get through and as a test of their pathetic customer service levels I am still waiting for someone to call me back seeing that they have high call volumes.
I want the whole wide world to read about how bad the service levels are.
Your query has been escalated to one of our Solution Experts. Your ref number is: ***
's updateReviewer Update
08 Jan 2020, 14:38I just called now again to try and find out what is happening with my account and speak to someone from cancellations. Nothing works ... I have now option for someone to call me back ... not that I have any hole in that. It’s time to lodge a dispute with Vodacom ... this can’t be let to continue like this anymore. It is not days that have gone and still no one has called me.
's update08 Jan 2020, 14:38
Reviewer Update
I just called now again to try and find out what is happening with my account and speak to someone from cancellations. Nothing works ... I have now option for someone to call me back ... not that I have any hole in that. It’s time to lodge a dispute with Vodacom ... this can’t be let to continue like this anymore. It is not days that have gone and still no one has called me.
Vodacom's replyOfficial
24 Jan 2020, 09:03Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per our discussion, your query has now been resolved. Regards Consumer Website Team
Vodacom's reply24 Jan 2020, 09:03
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per our discussion, your query has now been resolved. Regards Consumer Website Team