VODACOM lies, deceit and theft

My wife's contract was *****ulently changed without her permission or consent. Her sim only contract was changed from R477 after a call from Vodacom online sales agent promoting more data for the same package. First contact with Vodacom was on 16 January 2024 to resolve this issue as this Vodacom bot system us useless. At that time the useless and *********** customer care service assistant first said that it was in process of migration and that my wife would have to pay a penalty for the ******* actions of Vodacom sales agents. A call was received from a Vodacom member who was more concerned about the reputation of Vodacom than resolving the issue. A Vodacom service centre advisor Alvin Sherman Nicholson promised to resolve this issue in January. Alvin informed via email that the contract was reverted to the previous package on 09 February 2024 which was a lie. The deduction increased to R1171 from R477 without my wife's permission and approval which is a crime. On 25 March Happiness Shezi from Vodacom contacted my wife via phone call to inform that the package was reverted to the old contract, which again turned out to be lies. Happiness said that after February the payment would revert to the correct amount and Vodacom needs to refund these ********ly *****ulent amounts that was *******ly deducted by Vodacom. Since then neither Alvin who initially promised that the issue was resolved in January or Happiness has responded. My wife received an SMS that with reference number *** that Pat Jacobs would attend to this matter by 02 April 2024 which once again lies and deceit from Vodacom as this had not happened and another deduction of R1171.91 end of March for a contract that was not agreed upon. This thievery of Vodacom needs to stop and be addressed immediately.