DS
Denis S

1 reviews | Active since Dec 2019

03 Nov 2020, 11:42

Vodacom lies, cheats, and tries to ***** fromo the wrong customer

After weeks complaining about a upgrade i did, they tell me that i would have to pay to get the device battery replaced even thou the device is 2 months old. i was not prepared to pay specially since the device was only 2 month in my position. i called apple, and the did a diagnostic and found the battery was faulty. i called vodacom to ask why and they send me from pillar to post, promising to call me back. on twitter, their social media guys called me and sent me a email address, i sent an email, and still no reply. i don't understand why they do this to customers. they are a bunch of *******. i wounder how many other customers were caught for suckers to make them pay for something that is still under warranty.

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Replies (3)
Vodacom
Vodacom's reply03 Nov 2020, 11:43
Official
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team 
DS
Denis S's update03 Nov 2020, 11:48
Reviewer Update
I don't believe a single word from vodacom, i just wish all 5 contacts could magically disappear from you guys, that's how disgusted i am with vodacom
DS
Denis S's update13 Nov 2020, 12:31
Reviewer Update
and still no reply from vodacom, no follow up nothing. what the FFFFFFFFFFF is going on