nC
nadiya C

1 reviews | Active since Mar 2014

01 Oct 2022, 09:51

vodacom lies!!!!!

vodacom again!!!! they offered a rewars pakage on 22nd sep . guarenteed all my products will stay the same, only i would get a reduced fee. ofcause i got caught, i forgot vodacom is devious and full of ****s. come end of month they remove 15 gigs of my previous data , reward me with 650 megs. on the rewards they said everything will stay the same, you just pay less. but now the remove all my previous data ( which is worth more then their R 50 rand discount) now to fix , i phoned friday , 1 hour . sATURDAY another hour, what awaste of my time. i refuse to call them again , everytime they make a mess we must sit hours trying to fix it,. they lie minupulate, sell **** pakages n want us to be happy. i got a fe referances : sep 22 around 3 to 4 , for rewards offer, friday 31sep ref : siyabonga 7:30pm . saturday ref ***. i will not be calling again apparently to call their rewards group who messed up is not a toll free number, no i must pay to call them to fix their mess. the cel number in querie: ***

my contact number is ***

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Replies (1)
Vodacom
Vodacom's reply01 Oct 2022, 13:28
Official
Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team