JL
Jan L

1 reviews | Active since Apr 2022

31 Oct 2022, 15:26

VODACOM LIES AND TOTAL LACK OF SERVICE

Good afternoon

The excuses VODACOM are making is not true

Now my line was supposedly damaged by the municipality.

Don’t know how a person from call centre in Johannesburg. can see all the way into Hartbee****rt

Why will only my line be affected? In the neighbourhood???

All my neighbours using Vodacom WiFi has had full Vodacom services since I have reported this fault on the 18th of October

The municipality has not been active in my area for the last four weeks either.

The people do not want to help and I will not stop posting reviews on Hello Peter until my services is restored!!!!

I also expect Vodacom to credit me with the days that I have not had any services

From: "Reneditt Rhema Welo, Vodacom (External)" <***> To: *** Sent: Monday, October 31, 2022 01:09:25 PM Subject: Re: follow up

Good day Sir

Please see below the response for the Nokia team.

Hi, This customer is affected by the damages caused by the municipaliy. Team will send a tech out once, the municipality damaged is fixed.

Regards

From: Reneditt Rhema Welo, Vodacom (External) Sent: Sunday, October 30, 2022 4:32 PM To: *** <***> Subject: follow up Good day sir

Please email me on here for a follow up if i have gotten back to with in 24hrs

Regards

C2 General

0
Replies (2)
Vodacom
Vodacom's reply31 Oct 2022, 16:07
Official
 
Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team 
JL
Jan L's update31 Oct 2022, 17:24
Reviewer Update
I’ve been informed since the week before last that a technician will be appointed and sent out.

To date no technician has been appointed and nobody bothered addressing the issues of only me in the whole neighbourhood of Vodacom subscribers being affected.

I changed from Telkom to Vodacom due to your promises and has had worse service in the last year than ever at Telkom who’s service is even worse