Vodacom Lies and thinks they are exempt from responsibility

So Vodacom phones me to inform me that my current package is being discontinued and I need to make changes. I have no reason to question this information, assume it is genuine and listen to what they have to offer. I decide not to get any new devices on my current two lines and settle on what I feel is a good deal. The whole thing happens and I actually can't wait to change as the new package has a lot more data, as well as 100 minutes.

When the new package kicks in, it takes me a month or so to realise that we have not received the promised minutes. First, I go into Vodacom to sort out what must be a simple error, only to be told that the deal was made online, this is a different division, I need to CALL Vodacom. I am sitting in a Vodacom shop, but they are unable to assist me. Slightly annoyed I leave with the toll free number and hope for the best.

When I get through to an actual human being, I tell the whole story and wait for an apology and a quick "let's fix this right now". But alas, again Vodacom cannot help me as the people that phoned me for the package change are from yet another division. This time there is no toll free number. I now need to buy airtime to sort this out but I am still hopeful, buy a small amount as surely this will not take long to sort out. When I get to another human being, I tell my story again and before we have a resolution, my airtime runs out. At this point, I am trying very hard to still be polite. I buy more air time and try again. I tell my story again and am now told that the package I was promised at the time, was a legitimate package but the very next day, Vodacom changed their systems. What I had been sold was a data package and airtime cannot be added to a data package. They are very apologetic and apparently many people are extremely upset about this, but they cannot help me. They redirect me to Vodacom again. This re-direction happens a couple more times with no resolution. I have now spent many many hours in my day and loads of airtime trying to get what was promised to me. Next I get on to hellopeter (thank you).

Vodacom phones me to talk about my review. I tell the story again. And again I am told that a data package cannot load minutes. I tell them that this is not an acceptable response and I expect them to deliver what was promised in a legal and binding contract. I thank them for recording the calls and suggest that they go back and listen. They then tell me that the only thing that can be done is to reverse the new package and return me to the old package. I tell them that this cannot be possible because they informed me that my old package was discontinued. I can only assume that this was a lie probably to try to convince me to upgrade on a new device. They tell me they can reverse it, wait a month and then phone me back to offer me a new deal. I say absolutely NOT. They phoned me to initiate this process, they have already **** to me and now I am supposed to trust that they will offer me something better in a month?

They tell me that they can do nothing else for me and consider the ticket closed. I respond with saying that it is absolutely not closed from my side and I will need to consider my options going forward as this is NOT acceptable. I am in retail and just cannot spend any more time on taking this matter further right now. What I can make time for though, is this hellopeter post and my next avenue is a video detailing this story to post on as many social media forums as possible.

I have no intention of leaving this 'closed'. I have 3 lines with Vodacom and have been loyal to them for more than 20 years. I am completely outraged. How can this be acceptable Vodacom? Do you really think that you can get away with lying to your customers and not delivering what you promised. Shame on you.